Do I have to order online?
Yes, all orders need to be placed through the link on our website
How much cooking am I going to be required to do?
Very little, our team of chefs have prepared everything for you before it arrives. All you need to do is follow the instructions & video to set up dishes.
Is there a gluten-free option?
Yes, we can cater for gluten free, please make a note when purchasing your box.
Where do I store the food when I receive it?
Once you get your box, the contents must be stored in their containers in the fridge until you are ready to start preparing the meal.
Do I need to take the food out of the box it was delivered in?
The internal packaging that holds all the individual dishes need to be stored in the fridge until you’re ready to start prepping.
What is the best before date?
Everything in your box is fresh so it will need to be consumed by 26th December 2026. Make sure when you receive your box the items are stored in the fridge until you’re ready to start preparing your meal.
Does anything need seasoning or is it already seasoned?
Everything will be seasoned to our standard except a few items, but these will all be explained in the instructional video. You can add a little bit of salt depending on your own personal taste.
Can I specify a day for collection?
No, there are no other collection dates available.
Your box can be collected on Thursday 24th December between 1pm – 2pm.
Do you offer delivery of the boxes?
Delivery of boxes is not available, we are only able to offer a collection service, but if you can’t make collection we could arrange a taxi to drop off at you home.
How can I contact you?
You can contact a member of the team by emailing us at info@houseoftides.co.uk
When can my food box be collected?
Your box can be collected on Thursday 24th December between 1pm – 2pm from reception at House of Tides.
Can I cancel my order?
If you want to cancel your order, you need to do this by midnight on Sunday 13th December via email only info@houseoftides.co.uk
We will not be able to offer refunds on any cancel Boxes after this date.
My parcel contains an incorrect item or is missing an item, what do I do?
Please open your box and check off the items against the inventory in the box ASAP. Please email us with a contact number to info@houseoftides.co.uk so that we can arrange for the correct item
to be sent out to you as soon as possible.
