BOOKING & CANCELLATION POLICY
By making a reservation at House of Tides you agree to our reservation & cancellation terms.
Please note, debit/credit card details are required for all bookings.
Please provide your card details at the time of booking to secure your reservation, as we cannot reserve a table without these details. No Charge is made to the card.
In the event that a booking is not honoured in whole or in part, which includes reducing numbers, or is cancelled with less than 48 hours notice, a cancellation fee of £85 per person for lunch or £110 per person for dinner will be charged to the card provided
All cancellations must be requested via email along with your booking reference number.
We would also respectfully ask that you are ready to be seated at the time of your reservation.
Where this is not the case, the time that you are seated will depend entirely on availability.
Please be aware that we are unable to accommodate guests arriving after 1.45pm for lunch and 9.00pm for dinner.
Please inform us of any dietary or allergy requirements at the time of your reservation or 48 hours-notice prior to your booking date.
This will help us ensure that we can create the best possible menu to accommodate your needs.
Whilst we can cater for most dietary & allergy requirements, unfortunately we are unable to offer a menu suitable for some very restricted diets.
House of Tides cannot be held responsible if we are unable to cater for specific dietary requirements if insufficient notice is given. We apologise for any inconvenience this may cause.
CHANGES TO RESERVATIONS FROM DECEMBER 1ST 2021
Please Note as from December 1st we will no longer require card details to hold a reservation.
To secure your table we now require a deposit of £50.00 per person for all reservations.
The deposit per person paid will automatically come off your bill at the end of your meal.
In the event that a booking is not honoured in whole or in part, or is cancelled with less than 7 days notice, the deposit paid per person will be non-refundable. If more than 7 days notice is given we will refund the deposit.
In these challenging times, it’s more important than ever to honour your booking and respect the cancellation policy. By doing so, you are helping us to sustain our business.