BOOKING & CANCELLATION POLICY
By making a reservation at House of Tides you agree to our reservation & cancellation terms.
All reservations require credit or debit card details to secure your booking, please be aware we cannot hold a table without this information and no charge is made to the card.
In the event that the booking is not honoured in whole or in part or is cancelled with less than 48hours notice, a cancellation fee of £55 per person would be charged to the card provided.
In these challenging times, it’s more important than ever to honour your booking and respect the cancellation policy. By doing so, you are helping us to sustain our business.
A cancellation fee applies to any situation that a booking is not honoured in full or in part.
Please Note, all cancellations must be made via email only, quoting your booking reference.
We would also respectfully ask that you are ready to be seated at the time of your reservation.
Where this is not the case, the time that you are seated will depend entirely on availability.
Please be aware that we are unable to accommodate guests arriving after 1.45pm for lunch and 9.00pm for dinner.
Please inform us of any dietary or allergy requirements at the time of your reservation or 24 hours-notice prior to your booking date.
This will help us ensure that we can create the best possible menu to accommodate your needs.
Whilst we can cater for most dietary & allergy requirements, unfortunately due to the extensive length & the number of components to the menu we are unable to offer a menu suitable for some very restricted diets.
House of Tides cannot be held responsible if we are unable to cater for specific dietary requirements if insufficient notice is given. We apologise for any inconvenience this may cause.